Privacy
Privacy Policy
All patient information is private, and the confidentiality of client information must be maintained at all times.
The rights of every client are to be respected. All information collected is deemed to be private and confidential.
Under no circumstances are we to discuss or in any way reveal client conditions or documentation to unauthorised individuals. This includes client’s accounts, referral letters or other clinical documentation.
We are fully aware of all confidentiality requirements for all client encounters and recognise that breaches of confidentiality may provide grounds for disciplinary action.
We comply with the Privacy Act 1988 (Cth) (“Privacy Act”) and the applicable Privacy Principles in the Privacy Act when handling personal information, together with the Health Records Act 2001 (Vic) (“Health Records Act”) and the applicable Health Privacy Principles in the Health Records Act when handling personal information which is health information (“Health Information”).
We take the protection of your personal information seriously. Personal information includes any information or opinion, whether true or not, about a person who is identified or whose identity can reasonably be established.
Collection:
We and our collaboration partners collect personal information for the purposes of arranging appointments and delivering concierge services as well as communicating with you. We may collect information through our client consent forms, via our website located at www.mattkhanea.com (“Website”), or in the course of our collaboration partners undertaking counselling and concierge services in consultation and treatment of clients.
We collect personal information:
from clients - when they register an enquiry, book an appointment, attend our practice, access our Website, and/or at any other time from time-to-time in the course of our team members providing concierge services;
from third party service providers – when they are engaged to supply services to us (such as but not limited to psychologists), provide information to us or invoice us for the provision of services;
when we receive enquiries through the Website and when the Website is otherwise accessed or used; when we receive enquiries via email or telephone.
We collect personal information:
The kind of personal information we may collect will depend on who you are (e.g. a client or third party service provider) and the nature of your interaction with us, and may include your full name, address, email address, date of birth, billing information, general appointment information and other personal information. If you do not provide us with all the information we request, our collaboration partners may not be able to deliver the counselling services.
Our collaboration partners may also collect your personal information in the manner and for the purposes contemplated above.
Some personal information we collect may include Health Information. We collect Health Information from clients when they attend our appointments for the purposes of providing recommendations, for arranging programs, travels, appointments and visits at retreats and/or clinics and obtaining counselling and concierge services. Our collaboration partners may collect Health Information in order to provide counselling and concierge services. How your Health Information is dealt with is outlined in greater detail below as well as outlined by the relevant collaboration partners (if applicable).
The Health Information we collect enables us to arrange for the provision of counselling services and for the safe, appropriate and accurate provision of counselling services, to assess the needs of clients in the provision of counselling services and for us to generally assist in optimising the quality of our service.
Consent:
By engaging us or registering your details on our Website or by email and/or using the Website or completing a client consent form or otherwise engaging our counselling services, you consent to us collecting, using and disclosing your personal information (incl. Health Information) for the purposes specified in this Privacy Policy.
Use:
We may use any personal information collected (excluding Health Information) to provide our counselling services, operate the Website, respond to feedback and complaints, communicate with third party service providers or if needed to enforce our Client agreement (Client Consent Form) with you. If you are a third party service provider, we will use your personal information to communicate with you including to accept your offer to provide services, correspond with you in relation to the provision of services and to pay your invoices.
Health Information
We comply with the Health Privacy Principles and the Ethical Guidelines of the Australian Psychological Society http://www.psychology.org.au/about/ethics in the collection, use and disclosure of all Health Information and to ensure that all Health Information is kept strictly confidential.
We may collect your Health Information when you attend appointments and/or at any other time from time-to-time in the course of arranging the provision of counseling services.
Our collaboration partners also collect your Health Information:
as necessary for the provision of counseling services, including recording personal information and Health Information which is relevant to your current situation for the purposes of assessment and diagnosis in your client notes, only as necessary for the provision of counseling services, or as otherwise in accordance with your consent, or as may be required by law including Court order;
only from our clients (or from someone authorised by them) (including a caregiver if you have one);
with care, taking all steps as may be reasonably necessary to ensure your information remains confidential and that any persons it is disclosed it to in accordance with this Privacy Policy are also required to keep it confidential in accordance with the duty of care to you and in accordance with the Ethical Guidelines of the Australian Psychological Society http://www.psychology.org.au/about/ethics/
with accuracy, on the basis that you may at any time request a copy of the Health Information that we or our psychologists hold by emailing us contact@mattkhanea.com (subject always to applicable law) and where our records are found to be inaccurate, we will rectify any inaccuracies on the basis of the further information you provide.
Disclosure and sharing:
We will only disclose personal information to additional third parties with your consent in accordance with this Privacy Policy or if permitted or authorised to do so by law.
Data security and quality:
We will take reasonable steps to protect the personal information we collect and hold from misuse, loss and interference and from unauthorised access and modification, and to make sure it is accurate, complete and up-to-date when we collect, use or disclose it.
To assist us, please ensure you provide us with your correct details, and let us know if you believe the information we have about you is inaccurate, incomplete, out of date or misleading (and we will take reasonable steps to correct the information). We may take steps to destroy or permanently de-identify information when it is no longer needed for any purpose for which it may be used or disclosed. We may retain and use de-identified information.
Storage and security of personal information
Where Do We Store Your Personal Information?
At Khanea, we take the utmost care to ensure your personal information is stored securely. Our data storage systems are designed with advanced security measures to protect your confidentiality and privacy. Personal information is stored on encrypted servers with restricted access, ensuring that only authorized personnel can access sensitive data. Additionally, we comply with all relevant data protection laws and regulations to safeguard your information throughout your journey with us.
However, except to the extent that statutory liability cannot be excluded, we exclude all liability (including in negligence) for the consequences of any unauthorised access to, disclosure of, misuse of or loss or corruption of your personal information. Nothing in this Privacy Policy restricts, excludes or modifies any statutory consumer rights under any applicable law (including the Competition and Consumer Act 2010 (C’th)).
Our Website: www.mattakoma.com
Cookies:
Our Website may use “cookies”; technology to store data on your computer using the functionality of your browser. Many websites do this because cookies allow the website publisher to do useful things like find out whether the computer has visited the site before.
You can modify your browser to prevent cookie use – but if you do this our service (and our Website) may not work properly. The information stored in the cookie is used to identify you. This enables us to operate an efficient service and to track the patterns of behavior of visitors to the Website.
In the course of serving advertisements to the Website (if any), third-party advertisers or ad servers may place or recognise a unique cookie on your browser. The use of cookies by such third party advertisers or ad servers is not subject to this Privacy Policy, but is subject to their own respective privacy policies.
Access, correction and complaints:
You can request, and we will provide you with access to, any personal information we hold about you (including any Health Information) (subject to any applicable legal exceptions). Please also let us know if you have any concerns or complaints about the way we are handling your personal information so we can address them. Requests should be submitted by email to www.mattkakoma.com. Where our records are found to be inaccurate, we will promptly rectify any inaccuracies on the basis of the further information you provide.
Transfer in certain circumstances:
If there is a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation of us then, subject always to the Ethical Guidelines of the Australian Psychological Society http://www.psychology.org.au/about/ethics/, we may transfer, sell or assign personal information (other than Health Information) collected to one or more relevant third parties. Subject always to your consent, we may also transfer any Health Information we hold about you to your psychologist in the event your psychologist leaves our practice.
Changes to this Privacy Policy:
This Privacy Policy forms part of the agreement between you and us (either in your capacity as a client or a third party service provider). We may, from time to time, amend this Privacy Policy, in whole or part, in our sole discretion. Any changes to this Privacy Policy will be effective immediately upon the posting of the revised Privacy Policy on www.innermelbpsychology.com.au. Depending on the nature of the change, we may announce the change on the www.mattakoma.com home page or by email (if we have your email address). However, in any event, by continuing to use the Website and/or our service following any changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Privacy Policy, as amended from time to time, in whole or part, you must terminate your use of the Website and inform us immediately prior to any further receipt of our counseling services.
Contact us:
If you have any questions about this Privacy Policy, or if you wish to request access to your personal information, correct or update you details or raise any privacy concerns you may have, please contact us at